Refund Policy

REFUND POLICY

We have a 15-day refund policy, which means you have 15 days after receiving your item to request a refund.  Due to the nature of our product, we can not accept returns.

To request a refund, you can contact us at info@touchedbynaturesoaps.com. Please let us know what the problem is with your order and we will work to correct it.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received your request.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.